Customer Assistance Programs

Voucher Program

Eligibility Requirements

Connecticut customers who qualify can get a one-time voucher. Voucher amounts range from $50 to $250 based on eligibility.

To qualify for Aquarion's Customer Assistance Program, customers must be:

• Receiving bills on a monthly basis
• A homeowner or small business operator in Aquarion's service territory, or a contractual renter (water bill must be in tenant's name)

How to Apply

1. Visit Generation Power CT's Water Application Portal at https://gpct.org/water.
2. Submit an application through the portal.
3. If you are approved, please allow 90 days for the credit to appear on your water bill.

Questions?

For additional program details, contact us at 860-243-2345 or visit 211ct.org.

COVID-19 Payment Program

The COVID-19 Payment Program is available to residential and commercial customers in Connecticut.

• Payment Plans: Enroll in a payment plan to pay a past-due balance over a period of up to 12 months. As long as you make your payments, your service will not be disconnected for the duration of your plan. No fees or interest will be charged for the duration of your payment plan.
• Financial Hardship Payment Plans: If you are experiencing a financial hardship, a special 24-month payment arrangement is also available to customers that qualify.
• No late payment fees will be charged on balances from the beginning of the pandemic through the end of your plan.