Aquarion has worked hard to contain costs and streamline our operations in order to file a rate application that addresses the Company’s needs and obligations while remaining sensitive to the economic challenges facing our customers. While the Company has achieved substantial cost-savings in our operations, key infrastructure investments and increased expenses have made it necessary for us to seek an adjustment with the PUC.
The average single family residential customer who uses approximately 50,500 gallons of water would see an increase of $79.71 per year, $6.64 per month, $0.22 per day with the proposed increase.
While committed to making vital investments in infrastructure, Aquarion recognizes the budget challenges facing families, businesses and communities around the state. As a result, the Company has continued to make streamlined operations a top priority, and as a result has achieved industry-leading efficiencies. That is also why the Company created a Customer Assistance Program. Under the program, New Hampshire customers may qualify for a one-time $50 voucher. Additionally, to help our customers who are managing the challenges brought on by COVID-19, we launched our COVID-19 Payment Program. Available to any customer who requests financial assistance during the pandemic, the program allows for past due balances to be paid through flexible payment plans up to 12 months. Customers with an active payment arrangement (with no missed payments) are protected from service disconnection for the duration of the payment arrangement.