Why replace your water meter?

Ensuring the efficiency and accuracy of your water service is our top priority. Here’s why replacing your meter is essential:

• Accuracy: Regular maintenance ensures the accuracy of your water usage data.
• Compliance: We must adhere to state regulations.
• Reliability: Updated meters help us deliver more reliable and efficient water service.

Periodic testing schedule

To ensure the ongoing accuracy of our water meters, state regulatory authorities require periodic testing of your water meter. How often we test depends on your state and the size of your meter. Check the table below to see how often we need to replace your meter based on its size.

What to expect during a water meter replacement

Before your appointment

We'll let you know when it's time for a new meter or some maintenance. Look for a message from us by mail, email, or phone. We'll include all the details you need to effortlessly schedule an appointment with one of our friendly meter service technicians.

Scheduling your appointment

Missing out on scheduled appointments? After 4 unsuccessful attempts to schedule your water meter replacement, there might be a temporary interruption in your service. We want to avoid that, so here’s how you can schedule your appointment:

• Online: Head to our Customer Portal for a quick and easy scheduling experience.
• Phone: Prefer talking to a person? Give us a ring at (203) 445-7310 and we'll set it up.

Getting ready for your appointment

Most of our water meters are located inside your property. This means we'll need to work together for access! To ensure a quick and smooth meter replacement, please clear the area around your meter before our technician's arrival. This simple step can help us complete the replacement in just 15–20 minutes, minimizing any interruptions to your day.