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JD Power Ranks Aquarion Water Company #1 in Customer Satisfaction with Large Water Utilities in the Northeast Region
Bridgeport, Conn. — May 6, 2026 — Aquarion Water Company (Aquarion) is proud to announce it has been ranked #1 in Customer Satisfaction among Large Water Utilities in the Northeast Region in the JD Power 2026 U.S. Water Utility Residential Customer Satisfaction StudySM.
This prestigious recognition highlights Aquarion’s longstanding commitment to delivering safe, reliable water and exceptional customer service across the communities it serves in Connecticut, Massachusetts, and New Hampshire.
“Aquarion strives each day to deliver high-quality, reliable water and trusted customer service through an unwavering commitment to excellence across our operations,” said Lucy Teixeira, President of Aquarion Water Company. “Being ranked by JD Power as the top large water utility in the Northeast for customer satisfaction is an incredible achievement and a direct reflection of our employees’ dedication to putting customers first. We are incredibly proud of our team and grateful to JD Power for recognizing their hard work and care, day in and day out.”
This annual JD Power study measures customer satisfaction with water utilities by examining key dimensions, including quality and reliability, problem resolution, ease of doing business, digital channels, people, cost, trust, and information provided. Aquarion’s #1 ranking directly showcases its leadership across these impactful dimensions and guides the company’s continued efforts to enhance operational excellence and customer service.
JD Power awards are widely recognized as a trusted benchmark of customer experience, based on independent, data-driven insights from consumers. As the trusted symbol of the Voice of the Customer, JD Power awards help companies increase consumer consideration and ensure the highest performing brands stand out.
About JD Power:
JD Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, JD Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 55 years. The world's leading businesses across major industries rely on JD Power to guide their customer-facing strategies.
JD Power has offices in North America, Europe and Asia Pacific. To learn more about the company's business offerings, visit JDPower.com/business. The JD Power auto-shopping tool can be found at JDPower.com.
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About Aquarion Water Company
Aquarion Water Company is the public water supply and wastewater treatment company for more than 780,000 people in 73 cities and towns in Connecticut, Massachusetts and New Hampshire. It is the largest investor-owned water utility in New England and among the seven largest in the U.S. Based in Bridgeport, CT, Aquarion has been in the public water supply business since 1857. Across its operations, Aquarion strives to act as a responsible steward of the environment and to assist the communities it serves in promoting sustainable practices. Aquarion Water Company is a wholly-owned subsidiary of Eversource.