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Bridgeport, Conn. – October 28, 2024 – Aquarion Water Company recently announced that it has launched an online inventory of service lines for its public water systems across Connecticut, Massachusetts, and New Hampshire service territories at www.aquarionwater.com. The initiative, which is part of the U.S. Environmental Protection Agency’s (EPA) Lead and Copper Rule Revisions (LCRR), lists the known or unknown material type on both the Aquarion-owned and the customer-owned side of the water service line. This inventory provides customers with important information about their service line materials. Customers are responsible for the portion of the service line from the curb valve, which is usually near the property line, to their home or business.

In addition to creating the Service Line Inventory and making it available online, Aquarion is mailing letters to all customers whose service lines contain lead, are galvanized, or contain unknown material. Customers who have unknown material on the customer-owned side of their service line can verify and report the material by taking Aquarion’s service line survey at www.aquarionwater.com/leadsurvey.  Although Aquarion’s distribution systems do not contain lead, service line materials and customers' interior plumbing can impact lead concentrations in the home. All Aquarion public water systems are in compliance for lead concentrations.

If a customer’s service line requires replacement, Aquarion’s Lead Service Line Replacement Program (LSLRP) offers various options for replacing a lead service line and programs that may help reduce the cost of replacement.

Further information about the health impacts of lead and steps residents can take to reduce their risk of exposure can be found at www.aquarionwater.com/lead or in Aquarion’s annual water quality reports at www.aquarionwater.com/waterqualityreports.  

Customers with questions about their service line can contact Aquarion’s Customer Service Center at 866-728-5023.

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