Dover Water Systems - Update

Aquarion’s commitment: delivering clean, high‑quality water

Since acquiring the Colonial Water Systems in December 2021, Aquarion has been focused on developing a plan to address water discoloration issues experienced by our Dover, Massachusetts customers. Now our multi-step plan has been set into motion. Track our progress on this page.


person filling up a glass of tap water

Infrastructure improvement updates

Dover Board of Selectmen Meeting - August 18, 2022

Published on Sep 1, 2022, 10:58 AM by Peter Fazekas
water being expelled from yellow fire hydrant

Customer support

What should I do if my water is discolored?

In some instances, Dover residents have observed that darker water comes from the faucets when hot water is used, but clears when running the cold water for approximately 1 minute. If discoloration occurs, run your cold water to clear any water discoloration that may present in your plumbing.

If your water continues to be discolored, please contact Customer Service at 1-800-732-9678.


hand checking water coming out of faucet

customer using laptop while on smartphone

How to request reimbursement for purchased water

If you are a Dover customer who has been affected by water discoloration, you may eligible for reimbursement. To request reimbursement, complete the Online Reimbursement Form below and attach photos/scans of your receipts.

If you need to mail in your receipts, please use this address:

Attn: Customer Service
Aquarion Water Company
200 Monroe Turnpike
Monroe, CT 06468



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